Deposits and Withdrawals on the Exchange | Crypto.com Help Center (2024)

FROM: Crypto.com App Wallet Address

Please refer here on how to deposit crypto from your Crypto.com App to the Crypto.com Exchange

Note: Please ensure BRC20 tokens are deposited into your newly generated Taproot address (starting with bc1p).

Bitcoin Ordinals, including BRC20 tokens, deposited to your BTC address (starting with "3") may not be recoverable.

FROM: External Wallet Address

Please refer here on how to deposit crypto to the Crypto.com Exchange

There are no fees and limits for depositing crypto to the Crypto.com Exchange

You can find the number of confirmations required for each coin by selecting the Deposit button on the Balances page.

Deposits and Withdrawals on the Exchange | Crypto.com Help Center (1)

The Crypto.com Exchange currently supports USD and EUR deposits for both Retail users and Institutions.

For instructions on USD transfers for Retail users and Institutions, refer here:

EUR deposit instructions can also be found below for Retail users and for Institutions:

Note: Currently the Crypto.com Exchange does not support most EVM chain's native tokens' deposits, except for ETH, from Smart Contracts and any such transfers will not be credited automatically.

Note: KLAY smart contract deposits are not automatically scanned.

TO: Crypto.com App Wallet Address

Please refer here on how to withdraw to the Crypto.com App from the Crypto.com Exchange

TO: External Wallet Address

Please refer here on how to withdraw to an external wallet address from the Crypto.com Exchange

A withdrawal from the Crypto.com Exchange is an on-chain transaction of transferring crypto to an external cryptocurrency address (usually a wallet or another exchange). As with all blockchain transactions, they come with a fee.

Note: Transferring crypto to your Crypto.com Wallet App's address will also incur a fee if completed on-chain. To avoid a fee, please use the Withdraw to App function.

Withdrawal fees will be settled in the currency you are receiving and can not be paid with CRO.

Please refer to the schedule listed here

Deposits and Withdrawals on the Exchange | Crypto.com Help Center (2)

Withdrawals to an external address may take 2-3 hours to process.
Withdrawals to the Crypto.com App are instant.

The Crypto.com Exchange supports the same USD and EUR transfer methods for withdrawals, as the ones for deposits.

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Deposits and Withdrawals on the Exchange | Crypto.com Help Center (2024)

FAQs

How do I contact crypto customer service? ›

Please note that any complaints regarding any other product or services o ered by the Crypto.com group must be addressed to contact@crypto.com.

Why is it so hard to withdraw money from crypto com? ›

It protects your account by disabling withdrawals for 24 hours to addresses that have been newly-whitelisted, Crypto.com doesn't support fiat withdrawals just yet, you don't have immediate access to your money.

How do I get my money out of crypto exchange? ›

  1. To withdraw cryptocurrency from your Crypto.com Exchange wallet you must first complete the KYC verification process. ...
  2. Withdraw to an external wallet address. ...
  3. Withdraw to your Crypto.com App account if you have linked it with your Exchange account. ...
  4. Verify that the selected coin matches the coin you want to withdraw to.

Why is Crypto.com rejecting my deposit? ›

For seamless verification, please ensure you deposit USD from the bank account which you have selected, and your bank account name matches with your Crypto.com Exchange account's legal entity name. If these details are incorrect, your deposit request may be rejected.

Does crypto com have good customer service? ›

The people working in crypto.com is what I disliked the most. Worse customer service and the most expensive crypto app to hold. Which can be a hastle as the fee is floating and not a fixed price. It's difficult to get exactly that 30 dollars without having to change the price a few times and that is highly annoying.

Is crypto.com customer service 24 hours USA? ›

We provide 24/7 live customer support.

It's our priority to help you make the most of your Crypto.com experience.

What is the maximum withdrawal from Crypto com? ›

Fiat Wallet Withdrawal
Fiat WalletUSD
Minimum WithdrawalUSD 100
Daily LimitUSD 100,000 or 5 times*
Monthly LimitUSD 500,000 or 30 times*
Fiat WalletUSDC
35 more rows

How to get money out of crypto.com 2024? ›

Step 1: From the home screen, tap the menu button and select "Fiat Wallet".
  1. Step 2: Select “+ Set Up New Currency”.
  2. Step 3: Set up the wallet based on your preferred fiat currency.
  3. Step 3: Choose the crypto you want to sell.
  4. Step 4: Select "Sell Crypto".
  5. Step 5: Choose the "Cash" option.
Apr 19, 2024

What is the maximum crypto withdrawal on Crypto com? ›

The maximum withdrawal limit for all cryptos is BTC 10 (or equivalent) on a 24-hour rolling basis.

Can I transfer money from crypto.com to my bank account? ›

Fiat Wallet - USD Withdrawal via ACH | Crypto.com Help Center. Crypto.com users can withdraw USD from the App by selling crypto to their USD fiat wallet and transferring USD funds from this wallet to their U.S. bank account(s) on the ACH network.

What is the best exchange to cash out crypto? ›

Best Crypto Exchanges and Apps for May 2024
  • Best for Low Fees and Best for Experienced Traders: Kraken.
  • Best for Beginners: Coinbase.
  • Best Mobile App: Crypto.com.
  • Best For Security: Gemini.
  • Best for Altcoins: BitMart.
  • Best for Bitcoin: Cash App.
  • Best Decentralized Exchange: Bisq.

What is the easiest way to cash out crypto? ›

One of the easiest ways to cash out your cryptocurrency or Bitcoin is to use a centralized exchange such as Coinbase. Coinbase has an easy-to-use “buy/sell” button and you can choose which cryptocurrency you want to sell and the amount.

Why is crypto com holding my money? ›

All Users' deposits are held in cold storage, for security reasons, however, withdrawal requests - for all cryptos - are automated.

Can crypto com hold my money? ›

Most importantly, Crypto.com is a very secure exchange. Its app is mobile-only and requires a PIN for practically everything you do on it, and it delays withdrawals to new addresses for 24 hours. It also keeps 100 percent of customer funds offline, in a cold wallet.

Is crypto com having trouble? ›

Current Crypto.com status is UP.

Who can I talk to about cryptocurrency? ›

Investors can ask a financial advisor if they think cryptocurrencies are a good financial asset, how to invest in crypto, and if the advisor holds any crypto investments.

What can I do if I get scammed on crypto? ›

If you believe you or someone you know may be a victim of a cryptocurrency scam, immediately submit a report to the FBI Internet Crime Complaint Center (IC3) at www.ic3.gov or contact your local FBI Field Office and provide as much transaction information as possible.

How do I send crypto to email or phone number? ›

Coinbase mobile app

Tap Send crypto. Select the asset. You can select a contact, scan the recipient's QR code, or enter their email, phone number, crypto address, or ENS name.

Where can I chat about crypto? ›

CrypTalks is a social media app,

created to give all types of people the ability to share their views and their vision of the cryptocurrency world. It offers local businesses the ability to receive cryptocurrencies as a way of payment, and promote it to a dedicated audience.

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