Crypto.com Shop - Product Information | Crypto.com Help Center (2024)

How can I find out more information about a product?

You can learn all about our products on their individual product pages. Couldn’t find what you’re looking for? Email us at [emailprotected].

Do you have a picture of the product?

You can find the pictures and a 3D scan of our collection on each product’s page.

How does the Crypto.com collection fit?

Our sizes are unisex. Please refer to our size guide for more details.

Product Availability

All Crypto.com apparel is limited edition. Keep your eyes on our Instagram or Twitter to find out when we’ve restocked or released a new drop.

What are the available payment methods in the Crypto.com Shop?

We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept cryptocurrencies via Crypto.com Pay. Unfortunately, we cannot accept checks or cash orders.

My card wasn't accepted — what can I do now?

Check that your card’s billing details, such as the security code and billing address, match what you’ve entered into our system. Please retry with another payment method if needed.

My card was charged twice for the same order — how can I get a refund?

If your card is charged twice, please send us an email at [emailprotected] with your Order Number in the subject line, and we'll help you out as soon as possible.

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

What can I do if my payment is declined?

Here are a few things to check if your payment didn’t go through:

Check that your card’s billing details, such as the security code and billing address, match what you’ve entered into our system. Please retry with another payment method if needed.

Will I be charged VAT & Duties?

All orders are tax exclusive. Import duty is a tax imposed by a government on goods from other countries and may be applied when you receive the goods. Import duties differ for every country.

What’s your return and refund policy?

All purchases made on Crypto.com Shop have a 30-day return policy from the date of delivery. Return items must be new and unwashed.

To be eligible for a return, your item must be in the same condition that you received it — unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Order Number must be provided to place a return, and you will be refunded in full to your original form of payment.

If the product doesn't fit, can I request an exchange?

We do not accept exchanges. If you wish to swap sizes or products, please return your items and place a new order on the site.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, we apologise! Please contact us at [emailprotected], and we’ll be sure to get you the Crypto.com swag you ordered!

When can I expect my refund?

Refund processing takes 5-10 business days after receipt of the returned item.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What is your exchange policy?

We do not accept exchanges. If you wish to swap sizes or products, please return your items and place a new order on the site.

Where do I get a promo code?

We occasionally run promotions and offers. Stay tuned on our Instagram or Twitter for the next campaign!

I’m a VIP but haven’t received a code to redeem a VIP Welcome Pack — what do I do?

I’m a Crypto.com employee and am having trouble using my promo code — what do I do?

My VIP/Employee promo code doesn’t work — what do I do?

My VIP/promo code expired — how can I get a new one?